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Frequently Asked Questions

A maximum of four people can stay in one room.

Each room provides shampoo, body wash, conditioner, lotion, soap, a robe (2 robes for suites), and a coffee station with creamers, sugar, tea, and coffee. Standard rooms include one free small water bottle, while suites and club rooms offer two.

Yes, pets are welcome. There will be a charge of $30+ per stay and a maximum of two pets per room are allowed. We have designated the 1st floor west wing and 3rd floor Tower area as pet-friendly zones.

Yes, we have four Tesla Super Charging stations located in the parking area. These are for complimentary use.

You can check in at 4 PM and check out at 11 AM.

You must be at least 18 years old to check-in.

For credit card deposits, we preauthorize $75. For cash or debit cards, the deposit is $250. Not applicable for suite room bookings.

You can add up to three additional persons to your reservation since the maximum capacity per room is four.

For any special occasion arrangements, please inform us upon making your reservation.

We offer free self-parking for guests.

Yes, we have roving security in the parking area.

Yes, we store non-perishable items for 3 months and valuable items for 6 months via our PARCELZ system.

Yes, we offer two kinds of WIFI access: one for guest rooms and another for banquets.

Yes, there is a microwave and mini fridge available in all guest rooms.

Yes, a hairdryer is available in all guest rooms.

Yes, we do have a pool and hot tub.

Yes, we do offer room service and are available during the restaurant operating hours between 7AM to 12AM.

Late check-outs can be requested and are subject to availability and charges.

We accept Driver's Licenses and Passports.

The Fitness Centre and sauna are open 24/7.

Marijuana smoking is not allowed inside the rooms; a $250 charge applies for violation of this policy.

Smoking is not allowed inside the hotel premises.

Roll-away beds can be requested starting August 2023 with a charge of $20+, subject to availability.

Food and drinks are prohibited in the pool area, but pool floats are welcome.

Yes, we can assist you with lost items. Please just give us a call or email us to report your lost item.

Proper swimming attire is required in the pool area.

Children are allowed to use the pool with adult supervision.

The pool is 1meter deep (3.5 feet) and whirlpool is 0.9 meters (3 feet).

The pool is open from 7 am to 10 pm.

Yes, we have lockers available.

Decorations are not allowed, but pool floats are welcome.

Our hiring team will review your application, and if shortlisted, you may be contacted for further assessment.

Due to the volume of applications, we may not respond individually, but we appreciate your interest and will reach out if future opportunities arise.

Yes, we offer internship and co-op programs in select areas of our organization.

Yes, we are committed to diversity and inclusion, welcoming applications from all backgrounds, including First Nation, Métis, and Inuit individuals.

You can enjoy Poker, including Bad Beat and Free Roll, and a variety of table games such as EZ Baccarat, Blackjack, Ulitmate Texas Hold’em Poker, Chase the Flush, Roulette and many others.

Yes, we do cater to our high-stakes players. Our new casino features a designated VIP room, furnished with one Blackjack table and one EZ Baccarat table, for an exclusive gaming experience.

Our current program is in partnership with the Alberta Gaming, Liquor & Cannabis Commission (AGLC) called the Winners Edge program. Sign-up for our newsletter so you can be one of the first ones to find out about our soon to launch membership program.

Red Deer Resort & Casino